Privacy Policy

Last Updated: June 14, 2026.

At Candyland Casino (candylandcasino-uk.org), we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services in the United Kingdom.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a gaming operator licensed by the UK Gambling Commission (UKGC), we also adhere to strict regulatory requirements regarding data retention, anti-money laundering (AML), and the protection of vulnerable players.

Data Controller

For the purposes of applicable data protection law, Candyland Casino is the data controller of your personal information. You can reach our Data Protection Officer (DPO) regarding any concerns or requests via email at: [email protected].

Information We Collect

We collect information that you provide to us directly, information collected automatically through your use of our site, and, in some cases, information from third-party sources.

  • Account Registration Data: Information provided during sign-up, including your full name, date of birth, residential address, email address, and telephone number.
  • Verification Information: As required by UKGC regulations, we perform identity and age verification (KYC). This may include copies of identification documents (passport, driving license) and utility bills.
  • Financial Data: Records of your transactions, deposit history, and withdrawal methods. We support various UK-friendly payment methods including Visa Debit, Mastercard Debit, PayPal, Skrill, Neteller, Apple Pay, Google Pay, and Trustly.
  • Usage Data: Technical data including your IP address, browser type, device information, and logs of your activity on our platform (e.g, games played, session duration).
  • Communication Data: Records of your correspondence with our support team, including emails, live chat transcripts, and support tickets.
  • Responsible Gambling Data: Information related to your gaming habits, which we monitor to ensure compliance with social responsibility requirements.

How We Use Your Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To provide you with our gambling services, process your deposits and withdrawals, and manage your account.
  • Legal Compliance: To fulfill our obligations under UK gambling laws, anti-money laundering (AML) regulations, and to prevent fraud. This includes age verification and reporting suspicious activities.
  • Legitimate Interests: To improve our services, provide customer support, and ensure the security of our platform.
  • Consent: Where you have explicitly opted in, we use your data to provide you with marketing communications regarding our products, bonuses, and promotions.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only under the following circumstances:

  • Regulatory Authorities: We may share data with the UK Gambling Commission or other law enforcement agencies when legally required to do so.
  • Service Providers: We engage third-party processors to assist with payment processing, identity verification, customer support, and cloud hosting. These providers are bound by strict confidentiality and data protection agreements.
  • Fraud Prevention: We may share information with organizations dedicated to identifying and preventing fraud and money laundering.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transition.

International Data Transfers

While we primarily store data within the UK and European Economic Area (EEA), some of our service providers may operate in other jurisdictions. In such cases, we ensure that your data is protected by appropriate safeguards, such as the UK Addendum to Standard Contractual Clauses, to maintain an equivalent level of protection to that required under UK GDPR.

Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You may request that we delete your data, subject to our overriding legal and regulatory obligations to retain certain information (e.g, financial records for audit purposes).
  • Right to Restrict Processing: You may request that we limit the way we use your data.
  • Right to Object: You can object to the processing of your data, particularly for direct marketing purposes.
  • Right to Data Portability: You may request that we provide your data in a structured, machine-readable format.

To exercise these rights, please contact our support team at [email protected]. We will respond to your request within one month.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory reporting requirements. For example, in compliance with UKGC and AML regulations, we are required to retain certain account and transaction records for a minimum of five to seven years after the closure of your account.

Security of Your Information

We implement robust technical and organizational measures to safeguard your data, including encryption protocols, secure servers, and regular security audits. Access to your personal data is restricted to employees and contractors who have a legitimate business need to know.

Responsible Gambling and Support

We are committed to providing a safe environment. We monitor player behavior to identify signs of gambling-related harm. If you believe your gambling is becoming a problem, or if you wish to self-exclude, we encourage you to utilize the following resources:

  • GAMSTOP: A free service that allows you to self-exclude from all UK-licensed online gambling sites.
  • GamCare: Offers free information, support, and counseling. Call the National Gambling Helpline at 0808 8020 133 or visit their website.
  • National Gambling Clinic: An NHS service providing specialist treatment for those affected by gambling harm.

We may process data regarding your interaction with our responsible gambling tools (such as deposit limits or self-exclusion requests) to ensure your safety and our compliance with social responsibility codes.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any significant changes will be notified to you through our website or via email. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please reach out to our dedicated support team:

Email: [email protected].

Address: Please contact our support team via email for the current mailing address for Data Protection inquiries.