Responsible Gambling

At Candyland Casino, we believe that entertainment should always remain a positive experience. Gambling is meant to be a form of leisure, not a way to generate income or solve financial concerns. We are fully committed to promoting a safe, transparent, and fair environment for all our players. As a United Kingdom-licensed operator, we adhere strictly to the licensing objectives set by the Gambling Commission, which mandate the protection of children and vulnerable persons, ensuring fairness, and preventing gambling from becoming a source of crime.

Your well-being is our highest priority. We understand that for some, gambling can lose its element of fun and become a challenge. Whether you or someone you care about is struggling, please know that you are not alone, and there is professional help available.

Staying in Control

Maintaining a healthy relationship with gambling involves awareness and setting clear boundaries. Before you begin playing, we encourage you to reflect on your habits and consider these fundamental principles of safe play:

  • Only gamble with money you can afford to lose: Treat your gambling budget as the cost of your entertainment, similar to a cinema ticket or a night out.
  • Never chase your losses: Trying to win back lost money often leads to further financial stress. If you have lost, accept it as the cost of the session and step away.
  • Set time and money limits: It is easy to lose track of time when you are having fun. Decide how much time and money you are willing to spend before you start your session.
  • Don't gamble when distressed: Avoid playing if you are feeling emotional, stressed, angry, or under the influence of substances.
  • Balance is key: Gambling should never interfere with your work, your education, your personal relationships, or your other responsibilities.

Our Responsible Gambling Tools

We provide a comprehensive suite of tools designed to help you stay in control of your gameplay. You can access these features directly through your account dashboard or by contacting our dedicated support team.

Deposit Limits

You have the power to control your spending by setting daily, weekly, or monthly deposit limits. Once you reach your chosen limit, you will be unable to add more funds to your account until the specified time period has passed. We encourage all players to set these limits immediately upon registering an account.

Reality Checks

It is easy for time to slip by when you are focused on a game. Our reality check tool provides periodic alerts during your session, reminding you how long you have been playing and displaying your net winnings or losses for that session. This helps you make an informed decision about whether to continue playing or take a break.

Cooling-Off Periods

If you feel you need a short break from our platform, you can initiate a cooling-off period. This allows you to restrict your account access for a chosen duration, ranging from 24 hours up to six weeks. During this time, you will not be able to log in or deposit funds, giving you the space and time you need to reset.

Self-Exclusion

If you believe that your gambling is no longer fun and is negatively impacting your life, self-exclusion is a powerful and necessary step. You can request to be self-excluded from Candyland Casino for a period of six months up to five years. During this period, we will close your account and take all reasonable steps to prevent you from opening new ones or receiving marketing communications from us.

We also strongly encourage you to register with GAMSTOP. This is a free, national service that allows you to self-exclude from all online gambling companies licensed in Great Britain. By registering, you create a barrier that prevents you from accessing any gambling websites or apps for a duration of your choice.

Protecting Minors

Candyland Casino is strictly for individuals aged 18 and over. Protecting children and young people from the potential harms of gambling is a fundamental pillar of our operations. We employ rigorous age-verification processes to ensure that no one under the age of 18 can access our services.

We also recommend that parents and guardians use filtering software to restrict access to gambling websites on shared devices. If you live with minors, please be mindful of how you store your account details and ensure that your devices are secured when not in use.

Help and Support

If you or someone you know is struggling with gambling, please do not hesitate to reach out for professional, confidential, and free support. There are several dedicated organizations in the United Kingdom ready to provide guidance and help:

National Gambling Helpline

The National Gambling Helpline provides free, 24/7 support, advice, and information to anyone in the UK affected by gambling. They offer confidential telephone counselling and can help you develop coping strategies or refer you to local treatment services.

  • Helpline: 0808 8020 133.
  • Website: You can find them via a quick search for "National Gambling Helpline" or through the GamCare portal.

GamCare is the leading provider of information, advice, and support for anyone affected by gambling harms in the UK. They operate the National Gambling Helpline and offer a variety of services, including one-to-one counselling and online support groups, for both gamblers and those affected by someone else’s gambling.

Gordon Moody

For those requiring more intensive support, the Gordon Moody Association provides specialized, high-quality treatment programs for those severely affected by gambling addiction, including residential recovery retreats.

Gamblers Anonymous (UK)

Gamblers Anonymous runs hundreds of support meetings across the UK. Their platform is based on a supportive, fellowship-style approach where individuals share their experiences and support one another in their journey toward recovery.

Recognizing the Signs

Recognizing a gambling problem is the first and most important step toward getting help. It is often a gradual process, but some common warning signs include:

  • Spending more time or money than you intended on gambling.
  • Borrowing money or selling possessions to fund gambling.
  • Feeling anxious, irritable, or restless when you are not gambling.
  • Neglecting your personal responsibilities, such as work or family commitments.
  • Hiding your gambling habits from loved ones.
  • Viewing gambling as a way to "get out of a financial hole."

If you find yourself identifying with these signs, or if you are concerned about your behavior, please reach out to one of the organizations mentioned above. Support is available right now, and there is no shame in asking for help. Taking action today can protect your future and the well-being of those around you.

We are here for you, and we are committed to ensuring that our platform remains a safe environment for everyone. If you have any questions about the tools we offer, or if you simply need someone to listen, please contact our player support team. Your health and happiness are what truly matter.